Frequently Asked Questions

How much do you charge for shipping?

We provide free shipping to over 200 countries around the world*
*with some exceptions

Will I be charged any shipping, customs or duties fees?

No, the price you see is the price you pay – you won’t be charged any extra fees.

When will you ship my order?

If you order an in-stock item, we’ll ship it within 3 working days.

How long will my order take to arrive?

Orders are shipped by EMS or USPS and other Shipping methods that you have been selected. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.

For Free Shipping maybe takes long time, normally 30-50 for business days. Alicambo Online Shop has provided you of the best standard shipping methods with difference ways.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at [email protected], and you can also visit with us at Alicambo Knowledge Center to know about tracking of your products order.

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at [email protected]

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

The item you ordered did not arrive within the time promised by the seller.
The item you received was not as described.
The item you received that was assured to be genuine was fake.

How do I check the status of my order?

Upon planning your order, please allow up to 3 – 5 business days to have your order processes.
Our fulfilments warehouse packs your goods and has it shipped as soon as possible. Once your order
has been shipped, you will receive a tracking number to your order. You may also come back to our
website at any time and visit our Order Status page to find your real-time update on your shipment.
If you did not receive your tracking number or have any updates on our order status page after 5
business days, please contact us immediately and we will do all we can to investigate.

How long does shipping take?

Our warehouses are located around the world. For domestics orders in the United States, it will
normally take 14 to 25 business days. For International orders, please allow up to 30 days.

Do you ship Internationally?

Yes! We ship to worldwide and ensure we make every fashion lovers and enjoyable shopping
experience with us.

Is your website secure with my personal information?

Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not
store your credit card information and it will only be used one time only upon purchasing of your
product. Then your credit card information will be purged.

How do I order products on your website?

Simply find the product you’d want and click the button “Add To Cart” and Click “Checkout” (fill your real shipping information address) and click “Continue to Shipping Method” (select your shipping method) and click “Continue to Payment Method” (Select and Enter your Payment Method Information or billing information) and Check box (I have read the Terms & Conditions) then click “Complete Order”
and we’ll have processing your order and shipped to you as soon as possible. If you do not sure about how to buy any products from Alicambo Shop please contact us Here

Does Alicambo provide a quality guarantee for all the products being sold?

Absolutely! If you do not like the products or find damages to the product, you can contact us
immediately! We do all we can to ensure your best shopping experience. You can simply contact us
and we’ll get it addressed. We have been follow our store Privacy Policy

Do you offer a refund if I don’t like the product?

We offer a full refund on your order if you don’t like the product. Simply visit our
Refund Policy page for complete details.
If you have any additional questions that have not been addressed in our FAQ.
Please Contact Us and we will get back to you as soon as possible!